We Are Open 7 Days A Week
Our Business hours are:
Monday – Sunday 8:00AM – 10:00AM and
4:00PM – 6:00PM
9675 HWY 33, BATH, ON K0H 1G0
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Frequently Asked Questions
Are you open on holidays?
While the kennel operates every day of the year, we are closed for check-ins/outs and tours on Christmas Day, Boxing Day, and New Years’ Day. Don’t worry. Your fur family will receive the same excellent care, whether it be play time or scheduled grooming during their stay. We reserve the right to charge a premium during holidays.
What is the best way to contact you?
While we do have a telephone, it is best to email or contact us via Facebook Messenger if you have any general questions. We try to respond to all emails within one hour of receiving them. If you are looking for availability, please use our online reservation system.
Can I take a tour?
Certainly, but visitors can be disruptive to our guests’ routines, so we ask that you call to book a time. We schedule up to three tours a day during the afternoons at 1:30 p.m., 2:00 p.m., and 2:30 p.m. on any day except Wednesday.
Do I have to make a reservation?
While there are days that we may have openings, we cannot guarantee you a spot unless you use our online reservation system, pay your deposit, and receive a confirmation to your request.
Does my dog have to be spayed or neutered?
No, but a dog that is not spayed or neutered can be aggressive or have a disruptive effect on other dogs. While we can accommodate you, we need to know ahead of time, to reduce the risk of any issue arising from an encounter. Without proof of sociability, any unneutered male over the age of 2 years will automatically require privacy. We cannot have guests who are actively in heat.
Does my dog have to be vaccinated?
We require current proof of vaccinations for Rabies and DHPP. Please have your veterinarian email your vaccination records to firstname.lastname@example.org to save time so we don’t have to call to confirm if you don’t bring the records with you when you drop off your dog. Please understand that we reserve the right to refuse any dog that cannot supply these records.
Does my dog need Bordetella Vaccine?
No. We do not require Bordetella Vaccine for kennel cough. If you choose to get the vaccine, it must be administered at least 10 days before check-in.
Do you offer cage-free boarding?
We believe that every animal should be treated with the utmost respect. That’s why all of our rooms are cage free and offer an indoor/outdoor experience for your dog.
Do you exercise my dog?
It is our belief that a well-exercised dog includes time in our off-leash run area. We get our guests out to our yard five times a day and aim for an hour to an hour and a half of play time per day. We have multiple yards so we can accomodate both our social guests as well as those who opt for privacy.
What is an Emergency Contact and Why do I need one?
Emergencies happen. Whether it’s a sick or injured dog, an outbreak of Kennel Cough, a delayed flight, or a female dog in heat. We require every guest to have an emergency contact who can come on short notice to retrieve your pet within 5 hours of a phone call. Sorry, the emergency contact is required, even if you are only down the road. Dealing with your contact before you leave on vacation is the best way to keep your pet safe.
Do you offer Daycare?
Yes, we offer daycare from Monday to Friday. Sorry, daycare isn’t available on the weekend.
Do you have a minimum booking?
Yes, but just for the weekends. There is a two night minimum for the weekend. This means, you can checkin in Friday morning and check out Sunday morning or you can check in Saturday morning and check out Monday morning as a minimum. You may choose to check out early, but the minimum weekend feed will apply.
How do you ensure my dog's safety?
Because your dog is in its own suite, it will only have controlled contact with other dogs. That said, we take particular care during walks and off-leash time to ensure that your animals are safe. This is why it is so important for you to fully honest when describing the social skills of your dogs. This allows us to match dogs with the suitable temperament. If your dogs exhibits aggressive or compulsive behaviours that may lead to a fight then we will play your dog on privacy for the safety of all our guests. There is a day cost associated with privacy found on our services page.
I have two dogs, can they stay together?
Absolutely. All of our suites can comfortably house multiple dogs so your whole pack will have great stay.
What's your cancellation and deposit policy?
Of course, we understand when plans change, but we end up turning business away. Non-refundable deposits are required within 48 hours of a booking request or the booking will be vacated. Deposits are 25% of your booking or two nights; whichever is greater. (Bookings of less than two nights will have a deposit of the full amount of the booking.) If you reschedule your booking at least three weeks in advance, we can reschedule the entire booking, including the deposit. (Sorry, but rescheduling is not available for Christmas bookings.)
Is it true that I shouldn't go to dog parks before coming?
Kennel cough and other diseases are often spread at dog parks. Additionally, these diseases can often be transmissible even when a dog isn’t symptomatic. That means a dog can come in and pass it to others and we may never know they had it. That’s why we require our guests to abstain from dog parks and other boarding facilities for at least ten days before checking in.
What if I cut my stay short?
Like cancellations, we understand if things don’t go as planned. Unfortunately, even with a cancellation list, it’s difficult to fill rooms on short notice, especially during peak periods. If you have to change your booking within three weeks of check-in, then we will have to charge actual plus three days. This means if you cut six days off at the beginning of your stay, then you would only pay for your actual stay plus 3 of the 6 that you cancelled. Reducing the first and last of your stay is considered two adjustments as it affects bookings at the front and back end of your stay.
What method of payments do you require?
We currently take, cash, Debit, Visa, Mastercard, and e-transfer. Sorry, we cannot accept cheques at this time. No dog can leave the facility without first being paid for. While you are not required to pay with credit card, we do require a valid credit card be left on file during your pet’s stay.
What are your hours?
Our open times for check-ins and checkouts are:
Monday to Friday
8:00 to 10:00 a.m.
4:00 to 6:00 p.m.
8:00 to 10:00 a.m.
8:00 to 9:00 a.m. for checkouts
9:00 to 10:00 a.m. for checkins
4:00 to 6:00 p.m.
For $20, we do offer a non-standard check-in/out. This requires previous authorization for an agreed upon time. Please don’t expect us to wait in the lobby when we should be playing in the yard with your dogs.
Should I bring my dog's toys and bed?
While we do have an array of toys and sufficient beds for all the suites, we encourage you to bring anything you think will make your dog more comfortable during their stay. We apologize in advance as any dog beds must be machine washable.
Do you supply dog food?
Yes. While we can provide food if you forget or run out, we highly recommend that you provide the same food that your dog eats at home. We can accomodate any form of food, including raw.
Do you give medications?
We can administer simple medication without prior consulation, but suggest you call to discuss options.
What if my dog isn’t social?
That’s okay. We won’t penalize a dog who isn’t social. We offer a privacy option that will exercise or walk your dog just the same as our other guests. This service costs $24 per day. If your dog is a fence fighter and requires full privacy, we can offer a double privacy so they do not interact or see any other dogs during their stay. This service is equivalent to 2 privacy services.